HDI Orange County has created a new blog at: HDIOC.wordpress.com.
We will be
posting
updates to
meetings,
events, new
downloads,
commentary
on industry
developments,
and
especially
looking for
your
feedback!
Please
visit the
HDIOC Blog,
bookmark it,
and
return
often!
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Membership!
Membership
in HDI and
our local
chapter will
assist you
and your
support
organization
to provide
world-class
support and
service to
your
customers.
Visit our HDI
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Page
and
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offers, and
join now!
Our Sponsors
Visit our Sponsors Page and learn more about the companies that sponsor Orange County HDI!
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HDI
Orange
County has a
presence on
Facebook!
Please
visit us
there
and join in
the HDI
Orange
County "Facebook"
experience!
Connect With Us on ...
Visit OCHDI on Linked In! Join in a discussion. Post your Resume! Participate in our Linked In connection!
Latest News!
See you March 16-19 in Orlando, Florida for HDI's Annual Conference! Read all about it at HDI's main site, and register now!
We had a great Jan 6th 2010 Kick off Meeting, featuring Pete McGarahan. Get all the details at our Archived Meetings page.
Our Dec 2nd Holiday Celebration and Analyst of the Year Awards was a BIG Success! Get the details at our Archived Meetings page.
-
Contact
Us for
More
Information!
If you’d like to subscribe to our FREE newsletter, The Support Exchange, just send an email to OCHDI. For other questions, please visit our Contacts Page to view our board members. We’re here to help! -
Download our Brochure and read about all the exciting benefits of becoming an HDI Orange County Member!
Thank you for
visiting the Help Desk Institute Orange County
web site. We
are the Orange County local
chapter of The
Help Desk Institute (HDI). If you are a help
desk or support professional, HDI Orange County is the
organization to join! We provide targeted
information about the technologies, tools, and
trends of the help desk and customer support
industry, informative monthly chapter meetings,
networking opportunities, training and much
more. Come grow personally and professionally
with HDI Orange County!
Our Vision and Mission
Our Vision is "to be the leading
source of knowledge, skills, and professional
development for all IT Service and Support
Professionals in the Southern California area”.
To accomplish this, we see our Mission as
“empowering IT Service and Support Professionals
to develop personally and professionally through
learning opportunities with industry
experts, engaging network events, and
training on industry best practices and vital
business skills”. We hope you'll
put us to the test, join in with HDI, and take
part in our next scheduled event!
HDI's Upcoming Annual Conference - March 16-19, Orlando!
March 16-19, 2010
Rosen Shingle Creek Hotel
Orlando, FL
On March 16-19, over 3000 technical service and support professionals, managers, directors, and executives will converge in Orlando Florida at the Rosen Shingle Creek Hotel for the premier event in the technical support industry. Register now to secure your spot in the world’s largest and most innovative industry event for technical service and support professionals. Visit ...
Why Join
HDI?
HDI offers a variety of services to meet the
evolving needs of the Help Desk and customer
support professional. Some of the most
successful organizations know that HDI training
classes, conferences, publications, local
chapter meetings and other membership benefits
are cost-effective ways to:
- > Learn best-practices for IT service and support
-
> Network
with industry professionals
> Keep up-to-date on the latest innovations in the industry
> Share ideas and experiences
> Contribute your knowledge and make a difference
> Connect with service and support professionals in Orange County
Visit our Membership
Page to learn more!
Informative
Monthly Meetings That Help You Grow!
Every month we hold informative, fun, and
thought-proving meetings that help you grow as a
support professional. HDI Orange
County meetings
are usually on the third Wednesday
or Thursday of every month. Meetings are FREE to HDI members, and for guests your first meeting
is also free! Chapter meetings are a great way
to network with other support professionals, as
well as hear from knowledgeable and experienced
speakers who can help you grow and develop
professionally. Check out our
Meetings
Page to see what's coming next and
register to attend! We look forward to seeing
you at our next meeting!
Boost
Performance with HDI and ITIL Certification Training
We also put you in touch with official HDI
Certification Training. Courses
are offered locally on a monthly basis, and are
targeted to those entering the
support profession,
experienced analysts who want to further develop
and refine their skills, and support managers
who need training in world-class support
practices. Completing training enables you to
take and pass HDI and/or ITIL Certification, and
distinguish yourself from the competition!
Regularly scheduled certification training courses include:
> Customer Service Representative (CSR)
> Support Center Analyst (SCA)
> Support Center Team Lead (SCTL)
> Support Center Manager (SCM)
> ITIL Foundations Certification Training
(V3)
> Knowledge Management
Visit our
Training page
to
learn more about upcoming classes, and
register your staff to take your performance to
the next level!
HDI Orange County Offers You...
- Meetings that Help You Learn, Develop and Connect with Others!
- Training in Support Center Skills and Industry Best-Practices!
- Membership Benefits in HDI that Help You Grow and Develop Professionally
- The Support Exchange Newsletter and Other Resources to Keep You Informed!
Recent Meetings ...
Tues, Nov 3rd Meeting
Phil Gerbyshak joined us for our Nov 3rd meeting, speaking on "Recession Proof Your Life: Makea PLAN and Make it Great!"
Wed, Dec 2nd Meeting
Wed, Dec 2nd Fabulous Holiday Celebration and Analyst of the Year Awards! We had a agreat time - get the details about the meeting!