Act Now! FREE 90 day Trial Membership!

Membership in HDI and our local chapter will assist you and your support organization to provide world-class support and service to your customers. Visit our HDI Membership Page and find out more about all the benefits HDI offers, and join now!

 

Our Sponsors


 

 


 

 

Visit our Sponsors Page and learn more about the companies that sponsor Orange County HDI!

 

Visit Us on Facebook!


HDI Orange County has a presence on Facebook!  Please visit us there and join in the HDI Orange County "Facebook" experience!

 

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Visit OCHDI on Linked In! Join in a discussion.  Post your Resume!  Participate in our Linked In connection!

 

Latest News!

  • Register for our July 22nd Meeting - "Transitioning to the  Knowledge-Powered Service Desk". Don't miss our July 22nd meeting, featuring Paul Dooley, Optimal Connections, LLC, speaking about his experience implementing one of the first instances of Knowledge Centered Support.  Find out the keys to success in implementing "knowledge management" in your support center!
  • Save the Date for the itSMF Fusion 09 Conference in September! Plan to be at Fusion 09 Sept 20-23, 2009, at the Gaylord Texan Resort and Convention Center.
  • Contact Us for More Information!
    If you’d like to subscribe to our FREE newsletter, The Support Exchange, just send an email to OCHDI.  For other questions, please visit our Contacts Page to view our board members. We’re here to help!
 

Welcome to HDI Orange County!

 

Thank you for visiting the Help Desk Institute Orange County web site. We are the Orange County local chapter of The Help Desk Institute (HDI). If you are a help desk or support professional, HDI Orange County is the organization to join! We provide targeted information about the technologies, tools, and trends of the help desk and customer support industry, informative monthly chapter meetings, networking opportunities, training and much more. Come grow personally and professionally with HDI Orange County!


Why Join HDI?

HDI offers a variety of services to meet the evolving needs of the Help Desk and customer support professional. Some of the most successful organizations know that HDI training classes, conferences, publications, local chapter meetings and other membership benefits are cost-effective ways to:

  • > Learn best-practices for IT service and support
  • > Network with industry professionals
    > Keep up-to-date on the latest innovations in the industry
    > Share ideas and experiences
    > Contribute your knowledge and make a difference
    > Connect with service and support professionals in Orange County


Visit our Membership Page to learn more!

 

Informative Monthly Meetings That Help You Grow!

Every month we hold informative, fun, and thought-proving meetings that help you grow as a support professional.  HDI Orange County meetings are usually on the third Wednesday or Thursday of every month. Meetings are FREE to HDI members, and for guests your first meeting is also free! Chapter meetings are a great way to network with other support professionals, as well as hear from knowledgeable and experienced speakers who can help you grow and develop professionally. Check out our Meetings Page to see what's coming next and register to attend! We look forward to seeing you at our next meeting!

 

Boost Performance with HDI and ITIL Certification Training

We also put you in touch with official HDI Certification Training. Courses
are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

 

Regularly scheduled certification training courses include:

> Customer Service Representative (CSR)
> Support Center Analyst (SCA)
> Support Center Team Lead (SCTL)
> Support Center Manager (SCM)
> ITIL Foundations Certification Training (V3)
> Knowledge Management


Visit our Training page to learn more about upcoming classes, and register your staff to take your performance to the next level!


HDI Orange County Offers You...