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in HDI and
our local
chapter will
assist you
and your
support
organization
to provide
world-class
support and
service to
your
customers.
Visit our HDI
Membership
Page
and
find out
more about
all the
benefits HDI
offers, and
join now!
Our Sponsors
Visit our Sponsors Page and learn more about the companies that sponsor Orange County HDI!
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Orange
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Visit OCHDI on Linked In! Join in a discussion. Post your Resume! Participate in our Linked In connection!
Latest News!
- Register for our July 22nd Meeting - "Transitioning to the Knowledge-Powered Service Desk". Don't miss our July 22nd meeting, featuring Paul Dooley, Optimal Connections, LLC, speaking about his experience implementing one of the first instances of Knowledge Centered Support. Find out the keys to success in implementing "knowledge management" in your support center!
- Save the Date for the itSMF Fusion 09 Conference in September! Plan to be at Fusion 09 Sept 20-23, 2009, at the Gaylord Texan Resort and Convention Center.
-
Contact
Us for
More
Information!
If you’d like to subscribe to our FREE newsletter, The Support Exchange, just send an email to OCHDI. For other questions, please visit our Contacts Page to view our board members. We’re here to help!
Thank you for visiting the Help Desk Institute Orange County web site. We are the Orange County local chapter of The Help Desk Institute (HDI). If you are a help desk or support professional, HDI Orange County is the organization to join! We provide targeted information about the technologies, tools, and trends of the help desk and customer support industry, informative monthly chapter meetings, networking opportunities, training and much more. Come grow personally and professionally with HDI Orange County!
Why Join
HDI?
HDI offers a variety of services to meet the
evolving needs of the Help Desk and customer
support professional. Some of the most
successful organizations know that HDI training
classes, conferences, publications, local
chapter meetings and other membership benefits
are cost-effective ways to:
- > Learn best-practices for IT service and support
-
> Network
with industry professionals
> Keep up-to-date on the latest innovations in the industry
> Share ideas and experiences
> Contribute your knowledge and make a difference
> Connect with service and support professionals in Orange County
Visit our Membership
Page to learn more!
Informative
Monthly Meetings That Help You Grow!
Every month we hold informative, fun, and
thought-proving meetings that help you grow as a
support professional. HDI Orange
County meetings
are usually on the third Wednesday
or Thursday of every month. Meetings are FREE to HDI members, and for guests your first meeting
is also free! Chapter meetings are a great way
to network with other support professionals, as
well as hear from knowledgeable and experienced
speakers who can help you grow and develop
professionally. Check out our
Meetings
Page to see what's coming next and
register to attend! We look forward to seeing
you at our next meeting!
Boost
Performance with HDI and ITIL Certification Training
We also put you in touch with official HDI
Certification Training. Courses
are offered locally on a monthly basis, and are
targeted to those entering the
support profession,
experienced analysts who want to further develop
and refine their skills, and support managers
who need training in world-class support
practices. Completing training enables you to
take and pass HDI and/or ITIL Certification, and
distinguish yourself from the competition!
Regularly scheduled certification training courses include:
> Customer Service Representative (CSR)
> Support Center Analyst (SCA)
> Support Center Team Lead (SCTL)
> Support Center Manager (SCM)
> ITIL Foundations Certification Training
(V3)
> Knowledge Management
Visit our
Training page
to
learn more about upcoming classes, and
register your staff to take your performance to
the next level!
HDI Orange County Offers You...
- Meetings that Help You Learn, Develop and Connect with Others!
- Training in Support Center Skills and Industry Best-Practices!
- Membership Benefits in HDI that Help You Grow and Develop Professionally
- The Support Exchange Newsletter and Other Resources to Keep You Informed!
Wed, May 20th, 2009
Randy Celaya, HDI Instructor and industry consultant, spoke on "Coaching and Mentoring for Improved Performance.>> Download the Presentation!
Thurs, June 25th Meeting
We featured David Perry, an Anti-Virus expert from Trend Micro, who spoke about the challenges of AV Support.>> Download the Presentation!
