| August 22nd OCHDI Meeting |
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| Date & Time: |
August 22nd, 12:00 - 1:30 PM, 2008 |
| Sponsor: |
FrontRange |
| Topic: |
Everything I wanted to know about Management I Learned from the Movies |
| Speaker: |
Julie Mohr |
| Host/Location: |
Taco Bell Corp.
17901 Von Karman
Irvine, CA 92714
2nd floor - Support Center |
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| Directions: |
For detailed directions, enter the address above into http://maps.yahoo.com |
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| Info: |
For over 14 years, Julie L. Mohr has been passionate about service and support management. Her broad range of experiences include teaching ITSM and COBIT courses worldwide, working as Director of Professional Services for IHS Support Solutions, Consulting Practice Principal for Agilità and Pomeroy, Managing Consultant with ARC and Director of Outsourcing at Seneca. She has worked as a technical advisor to the Department of Education, a support manager at the National Institutes of Health and as a support analyst at NASA. Julie is a certified Helpdesk Director from Helpdesk 2000 and certified ITIL® Service Manager.
Julie provides imaginative insight and dynamic leadership to transform service and support organizations into best practice, customer-focused environments. She has helped organizations to implement Knowledge Management, ITSM, IT Governance, organization structures, service catalogs and service level management. Julie is an active contributor to the future development of the industry through speaking engagements at conferences worldwide and publishing over 150 articles on best practices. Julie is the author of The Help Desk Audit: Blueprint for Success, The Help Desk Toolkit: Companion CD and The Help Desk Dictionary, and maintains an informative industry website for practitioners at www.blueprintaudits.com. She is also a member of IEEE Computer Society, ISACA, HDI, itSMF, ICMI and the Association of Support Professionals.
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| OCHDI Sept 25th Fall Kickoff! |
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| Date & Time: |
Sept 25th, 6:30 PM - 8:30 PM |
| Sponsor: |
Bomgar |
| Topic: |
Leadership in Customer Service |
| Speaker: |
David E. Reed |
| Host/Location: |
To be announced |
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| Directions: |
For detailed directions, enter the address above into http://maps.yahoo.com |
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| Info: |
About our speaker: David E. Reed
David Reed brings a unique combination of an engineering education, real world experience, and entertaining presentation skills to each client engagement. Obtaining degrees in Chemical Engineering and Computer Science from Texas A&M University provided the technical, process minded approach to reviewing work processes; although his wife calls him “a weird engineer” because David has always enjoyed the people side of business.
Over fifteen years ago, David realized he wanted to ultimately start a company that is focused on two areas: 1) Customer Service and 2) Leadership. His belief is that if any organization can do a good job in these areas, they will ultimately be successful.
David served with Andersen Consulting, Exxon, and in senior leadership roles with several smaller companies. His last stop prior to starting his own business was with Walt Disney World in Orlando. His reason for working for Disney was to see behind the scenes how a company that is known for great customer service trains and delivers this service that results in satisfied, returning guests.
Since starting Customer Centered Consulting Group, Inc. in 1999, David has provided business consulting, training, and speaking services for a wide variety of companies.
David is the author of three easy read customer service books titled Monday Morning Customer Service, Business Meets the Bible: Customer Service, and A Culture of Service. He travels throughout the country and conducts customer service training and consulting for a variety of organizations.
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Oct. OCHDI Meeting |
| Topic/Sponsor: |
Gary Spaulding - Speaking on ITIL |
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Nov. OCHDI Meeting |
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Wes Pringle, Symon - Trend Analysis and Reporting |
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Dec. Holiday Meetiing |
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NOTE: Meetings are extended to all HDI Orange County Chapter members and prospective members. If you or someone you know is interested in becoming a member of OCHDI, please contact our Vice President of Membership, listed on our Contact page
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