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OCHDI is Proud to Announce the
2008 Analyst of the Year Award
Call for Nominations! |
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| Be watching for team members that go above and beyond the ordinary! This summer we will be calling for nominations for our Analyst of the Year once again. Let's honor team members who do the extra-ordinary on a daily basis. Those brave individuals who deal with angry customers, unreasonable requests and customers who can’t move their curser to the right side of the screen because they’re at the edge of the mouse pad! |
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| All kidding aside, you and I need to pay tribute to those who have gone above and beyond normal expectations. Please see below for the program guidelines, and please don't delay — get your nomination forms in this summer for Analyst of the Year! Download your Nomination Form now and begin completing it on behalf of your star analyst. Send your completed nomination form with supporting attachments to Gary Carreon
@ gcarreon@fmtinv.com. |
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Program Overview
Each year HDI Global works jointly with the HDI local chapters to identify and award the industry's top first-level support analyst. Support analysts that are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally and globally for this prestigious award. The nominator will present a personal business profile of the nominee and the nominee's company, in addition to specific attributes that demonstrate the nominee's understanding of industry standards, commitment to excellent service, and consistently exceeding performance objectives.
The winner from our OCHDI Chapter will be announced at December Holiday Party, and will go on to be a Finalist in the Regional contest. Finalists will receive prizes and the priceless recognition of their peers. The winner from each region will be invited to participate in the HDI's Global Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo.
This award is sponsored globally by Robert Half Technology.
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| Nominee Requirements |
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Chapters may open the nomination process to everyone, but to qualify for nomination, at least one person from the company/site must be a member of HDI |
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The nominee must have at least 75% of their daily tasks related to direct customer Tier 1 support and the nominee needs to have been in a Tier 1 position for at least 9 months of the previous 12 months |
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The nominee cannot be a member of the Awards Committee |
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A maximum of two nominees per company/site. If multiple nominations are received, the company/site management will approve only two nominees |
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Demonstration of a commitment to excellence will be demonstrated by the Nomination Criteria as listed on the Nomination Form |
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Any previous year Global winner in this competition is not eligible for subsequent nomination |
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| Nomination Process |
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Nomination forms must include vital information on nominee and nominator, along with 1-2 paragraphs describing how the nominee meets the criteria for Help Desk Analyst of the Year |
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Nominations may be made by analysts, managers, peers, customers, support personnel, or the analyst themselves |
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Suggested limit of two nominations per help desk. If there are more than two nominations, the help desk manager will select two nominees to represent their help desk. |
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The current help desk manager must approve the nomination. The committee will confirm approval for each nomination |
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If a nominee receives more than one nomination, all applications will be attached and provided to the judges |
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All nominations must be received by the local chapter no later than October 20, 2006 |
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All nominees must be available for a personal interview conference call scheduled by the Awards Committee of each individual chapter |
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| Our Sponsor |
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| Robert Half Technology is our global sponsor for the HDI Analyst of the Year Award. Their sponsorship enables the regional candidate to attend the HDI National Conference to participate in the National Award Ceremony. With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multi-platform systems integration to network engineering and technical support. |
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| Robert Half Technology offers online job search services at www.rht.com. |
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