Frank Alcantar is an individual on the Taco Bell help desk that truly stands out.  He is what they call a “Customer Maniac.” With every call that Frank takes he makes sure the caller is his top priority. Frank’s wide knowledge of our operations has allowed him to hold several positions on the Restaurant Help Desk over the past few years.

Frank has been responsible for first level support for most of his time but then has taken on more responsibility to become a backup support person for our franchisees to his latest role of Initialization of our Back of House system.  The Initialization position requires him to monitor installations of the computer systems at new stores or stores where their computer system has crashed and help the manager input start up data for them to be able to use the computer system. Performing initializations is not the easiest job as it takes much patience and hand holding through the process. Many times the caller is not familiar with all aspects or they are not very computer savvy; this is where excellent customer service skills come to play.