- Visit our Sponsor Page to learn more about our Sponsors, and take advantage of their products and services. When you do, you'll be helping to support HDI Orange County!
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- HDI offers several certifications for Support Professionals - CSR, SCA, SCTL and SCM. To find out more, visit our Training page and register!
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- Visit the HDI Course Catalog for a full listing of HDI courses.
-
-
Check
our
Training
Calendar
regularly
to
schedule
yourself
and your
team for
HDI and
ITIL
best-practice
training!
- Visit HDI's main web site for information on HDI's ITIL Foundations Training!
-
- Watch the Events section of HDI's web site for upcoming national conferences!
-
-
Keep
tabs on
our
Meetings
Page,
and make
your
reservation
early to
secure
your
seat to
our next
exciting
Local
Chapter
meeting!
The Support Exchange Newsletter
The Support Exchange, the monthly
newsletter
of
the Orange County Chapter of the Help Desk
Institute (HDI), is available free to all Local
Chapter
members.
Each month we advise you regarding all
that’s happening at HDI Orange County – upcoming meeting
topics and speakers, special events, local
HDI and ITIL training, valuable help desk resources,
and more!
If you are a member of HDI, or are
interested in getting on our Newsletter
email list, simple send us
an email and say "sign me up!"
Stay informed by joining HDI and
reading The Support Exchange on a regular
basis!
2010 Newsletters
March - Preparing for the Spring HDI Annual Conference!
February - Kelly O'Connell on "Employment Trends in 2010"
January
- Pete McGarahan on "First Contact
Resolution - the Performance Driver!"
2009 Newsletters
December - Our Holiday Celebration, and Analyst of the Year Awards!
November - Have a PLAN and Make it Great ! - Phil Gerbyshak
October - Managing Identities and Security - Jerry Walsh, Namescape
September - Fall Kickoff Meeting Edition - Don't Miss Our Kick Off!
August - Meagan Johnson on "Zap the Gap"
July - Paul Dooley on "The Knowledge-Powered Support Center"
June - David Perry on "The Unique World of Anti-Virus Support"
May - Randy Celaya on "Coaching and Mentoring for Performance"
April - HID Conference promotion, intro to May presentation
March - Mary Cruse on "Project Leadership for Support Professionals"
February - Pete McGarahan on "Cost Cutting without Sacrificing Quality"
January - Sophie Klossner on "Making Connections and Building Relationships"
2008 Newsletter Archive
NOTE: For publications that are in Adobe Acrobat (PDF) format, download and install the free Adobe Acrobat Reader from the Adobe web site.