| Support Center Manager (SCM) Training |
|
| |
|
| Date & Time: |
Dec 1-3, 2008; 8:30 AM - 5:00 PM |
| Topic: |
Support Center Manager (SCmA)Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
San Diego, CA |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
This three-day course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization. Additionally, this course provides participants with a raised awareness and understanding of the ITIL® best practice framework and its application. |
| |
|
| Support Center Manager (SCM) Training |
|
| |
|
| Date & Time: |
Nov 12-14, 2008: 8:30 AM - 5:00 PM |
| Topic: |
Support Center Manager (SCM) Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
Irvine, CA |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
This three-day course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization. Additionally, this course provides participants with a raised awareness and understanding of the ITIL® best practice framework and its application.
|
| |
|
| Support Center Analyst (SCA) Training |
|
| |
|
| Date & Time: |
Jan 12-13, 2009; 8:30 AM - 5:00 PM |
| Topic: |
Support Center Analyst(SCA)Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
San Francisco, CA |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
Support Center Analysts are part of your vital frontline and they represent your entire organization. HDI’s the Support Center Analysts course (SCA) provides analysts of all levels with strategies for effective customer care and problem resolution, as well as fundamental support processes and tools. In addition, the course prepares you for passing Support Center Analyst (SCA) certification!
|
| |
|
| Support Center Manager (SCM) Training |
|
| |
|
| Date & Time: |
Jan 14-16, 2009; 8:30 AM - 5:00 PM |
| Topic: |
Support Center Manager (SCM) Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
San Francisco, CA |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
This three-day course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization. Additionally, this course provides participants with a raised awareness and understanding of the ITIL® best practice framework and its application. |
| |
|
| ITIL Foundations Training (V3) |
|
| |
|
| Date & Time: |
Mar 2-4, 2009; 8:30 AM - 5:00 PM |
| Topic: |
ITIL Foundations Certification Training (V3) |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
Los Angeles, CA |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
This APMG®–accredited ITIL® v3 Foundations Certification course provides IT professionals with industry certification of the ITIL best practices framework. During this three-day course, participants will learn how to improve IT operations and demonstrate overall business value. What you will learn:
* Service Strategy — How to align IT strategy with business goals and expectations.
* Service Design — Transform business requirements into strategic solutions.
* Service Transition — Manage change, risk, and quality assurance.
* Service Operation — Establish day-to-day business operations and customer expectations.
* Continual Service Improvement — Strategize for overall process and service improvement.
|
| |
|
| Support Center Team Lead (SCTL) Training |
|
| |
|
| Date & Time: |
Mar 5-6, 2009; 8:30 AM - 5:00 PM |
| Topic: |
Support Center Team Lead (SCTL) Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
Los Angeles, CA |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
The support center team lead serves as the champion for the customer and the focal point for support center analysts. For this reason, a team lead must be customerfocused, be able to drive change and process improvements, provide training, and deliver customer support.
The HDI Support Center Team Lead course is designed for support center professionals who have been or will be promoted to a team lead position and require fundamental management and leadership skills for their increased responsibilities. |
| |
|
| Support Center Analyst (SCA) Training |
|
| |
|
| Date & Time: |
Apr 13-14, 2009; 8:30 AM- 5:00 PM |
| Topic: |
Support Center Analyst(SCA)Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
Los Angeles, CA |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
Support Center Analysts are part of your vital frontline and they represent your entire organization. HDI’s the Support Center Analysts course (SCA) provides analysts of all levels with strategies for effective customer care and problem resolution, as well as fundamental support processes and tools. In addition, the course prepares you for passing Support Center Analyst (SCA) certification!
|
| |
|
| Support Center Analyst (SCA) Training |
|
| |
|
| Date & Time: |
May 4-5, 2009; 8:30 AM - 5:00 PM |
| Topic: |
Support Center Analyst(SCA)Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
Denver, CO |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
Support Center Analysts are part of your vital frontline and they represent your entire organization. HDI’s the Support Center Analysts course (SCA) provides analysts of all levels with strategies for effective customer care and problem resolution, as well as fundamental support processes and tools. In addition, the course prepares you for passing Support Center Analyst (SCA) certification! |
| |
|
| Support Center Manager (SCM) Training |
|
| |
|
| Date & Time: |
May 6-8, 2009; 8:30 AM - 5:00 PM |
| Topic: |
Support Center Manager (SCM) Certification Training |
| Speaker: |
Paul Dooley - Certified Instructor, HDI |
| Host/Location: |
Denver, CO |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
This three-day course focuses on the best practice standards and skills necessary to successfully manage the strategic and tactical components of a support organization. Additionally, this course provides participants with a raised awareness and understanding of the ITIL® best practice framework and its application.
|
| |
|
| Building Your Service Catalog |
|
| |
|
| Date & Time: |
Dec 4, 2008; 8:30 AM - 5:00 PM |
| Topic: |
Building Your Service Catalog |
| Speaker: |
Paul M. Dooley, HDI Certified Instructor |
| Host/Location: |
San Diego |
| Directions: |
For directions and to register go to http://www.thinkhdi.com/certification/courseCalendar.aspx |
| Description: |
What drives your service level management? Your service level agreements, operational level agreements, and underpinning contracts? Your support center processes? How can you communicate to your customers that the support center is truly customer-focused and genuinely interested in putting the customer first? The answer is a service catalog.
This course focuses on the concepts and principles of creating, implementing, and maintaining a service catalog. Walk away with the knowledge you need to build and publish a service catalog for your organization.
Workshop Objectives
* Understand the relationship between support center strategies, processes, and the service catalog.
* Understand the service catalog's role in developing a best-in-class organization and running the support center as a business.
* Understand how to create, develop, implement, measure, report on, and maintain a service catalog.
|
| |
|
| ITIL Foundations Training (V3) |
|
| |
|
| Date & Time: |
Dec 16-18, 2008; 8:30 AM - 5:00 PM |
| Topic: |
ITIL Foundations Certification Training (V3) |
| Speaker: |
Brian Flora, ITIL V3 Expert |
| Host/Location: |
Irvine, CA |
| Directions: |
For directions and to register go to http://www.CreativeEnterpriseSolutions.com/foundationsv3.php |
| Description: |
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. With an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses.
The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
|
| |
|
| ITIL Foundations Training (V3) |
|
| |
|
| Date & Time: |
Mar 23-25, 2009; 8:30 AM - 5:00 PM |
| Topic: |
IIIL Foundations Certification Training (V3) |
| Speaker: |
Erika Flora, ITIL V3 Expert |
| Host/Location: |
Irvine, CA |
| Directions: |
For directions and to register go to http://www.CreativeEnterpriseSolutions.com/foundationsv3.php |
| Description: |
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. With an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses.
The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
|
| |
|
| Proj Mgt Professional (PMP) Exam Prep |
|
| |
|
| Date & Time: |
Dec 15-19, 2008; 8:30 AM - 5:00 PM |
| Topic: |
Project Mgt Professional (PMP) Exam Prep |
| Speaker: |
Erika Flora, MS, PMP |
| Host/Location: |
Irvine, CA |
| Directions: |
For directions and to register go to http://www.CreativeEnterpriseSolutions.com/pmp.php |
| Description: |
Pass the PMP® or CAPM® on your first try! Your ability as a project manager to demonstrate best practices in project management -both on the job and through professional certification- is becoming essential to compete in today's fast-paced and highly technical workplace. Learn the Project Management Institute's (PMI®) best practices to successfully manage projects and prepare for the PMP® examination.
The course features an Instructor led, classroom-delivery learning model with structured hands-on activities, discussions, quizzes, tips and tricks, and practice questions / exams throughout. Students work chronologically through an actual project, putting concepts into real-life context and gaining useful document templates for use back at work. As a PMI® Registered Education Provider, this course provides the 35 contact hours of training required to apply for the examination.
|
| |
|
| Proj Mgt Professional (PMP) Exam Prep |
|
| |
|
| Date & Time: |
Feb 2-6, 2009; 8:30 AM - 5:00 PM |
| Topic: |
Project Management Professional (PMP) Exam Prep |
| Speaker: |
Erika Flor, MS, PMP |
| Host/Location: |
Irvine, CA |
| Directions: |
For directions and to register go to http://www.CreativeEnterpriseSolutions.com/pmp.php |
| Description: |
Pass the PMP® or CAPM® on your first try! Your ability as a project manager to demonstrate best practices in project management -both on the job and through professional certification- is becoming essential to compete in today's fast-paced and highly technical workplace. Learn the Project Management Institute's (PMI®) best practices to successfully manage projects and prepare for the PMP® examination.
The course features an Instructor led, classroom-delivery learning model with structured hands-on activities, discussions, quizzes, tips and tricks, and practice questions / exams throughout. Students work chronologically through an actual project, putting concepts into real-life context and gaining useful document templates for use back at work. As a PMI® Registered Education Provider, this course provides the 35 contact hours of training required to apply for the examination.
|
| |
|
|
|
|
|
|
| |
|
Interested in Advertising your Training Event on this Page?
The cost for advertising an event on this page is $50.00 per event which includes general information on location, time, speaker, directions, hyperlink to your web site, and a 100 word / 500 character description. The ad will remain on the page until the event is completed. There will be no additional charges for the ad, for example, if an ad is taken out in August but the event does not take place until November.
To advertise in this space, contact the VP of Communications (see contact page). Our advertisement rates are $50 / advertisement
Note: Training advertisement on this page are paid for by the trainers/presenters and OCHDI provides no endorsement or recommendation of the respective trainers/presenters other than providing the service of advertisement space.
|
| |
